We accept most common formats, including JPEG, PNG, MP4, MOV, and more. Once you book, you’ll receive an upload link where you can send everything easily from your phone or computer.

During the booking process, we gather your colors, themes, music preferences, and any must-include details so the final slideshow reflects your vision beautifully.

Because each design is handcrafted as a surprise reveal, adjustments are limited, but small changes may be accommodated depending on what’s needed.

We currently service Pittsburgh and surrounding areas, including Allegheny County, Penn Hills, Monroeville, Wilkinsburg, and nearby neighborhoods. If your event is outside this zone, just ask — we'll do our best to accommodate your needs.

A 50% non-refundable deposit is required to reserve your event date. This deposit holds your GlowScreen and allows us to begin preparing your project. The remaining balance is due 7 days before your event.
* For events booked within 7 days, full payment is required at the time of booking.

We accept all major forms of payment, including:

Debit & credit cards

CashApp

Venmo

Zelle

PayPal

Cash

Checks are accepted on a case-by-case basis.

If you need to change your event date, just let us know as soon as possible. We’re happy to move your booking to a new date, as long as we have availability.

For cancellations:

Deposits are non-refundable.

Cancellations must be made at least 7 days before your event to avoid additional charges.

Any cancellation made less than one week before your date will result in a design fee.

GlowScreens can be used outdoors only if they are placed in a fully covered and weather-protected area (such as a tent, pavilion, or shaded porch). They cannot be exposed to direct sunlight, rain, wind, or moisture.

Power must also be available within 10 feet of the setup area.

This protects your equipment and keeps your visuals bright and visible for guests.